Our bracelets are made right here in the USA!
.. What does my order come with?
If you ordered an Individual bracelet, Collection, Rock Warrior Collection or Necklace it will come with custom Strüng Packaging along with a Strüng Song ID Card that tells you more about the bracelet, the song and the inspiration!
..How do I measure my size?
Although our bracelets are not adjustable, we offer two sizes, S/M and M/L
You can use our Bracelet Measuring Chart to figure out the right size to order.
For special orders contact customerservice@getstrung.com
..I received my bracelet and it doesn’t fit. What do I do?
We understand it can be a little tricky getting the size right the first time. However, we would love to get it right. Send an email to customerservice@getstrung.com and we will guide you through the steps you will need to take. Keep in mind there is a $5 Re-Size fee.
..How do you support Music Education ?
Every year we go to Washington D.C. with the NAMM Organization to meet with our states Senators & Congressman to advocate on behalf of Music Education. We also give back to charities that support this mission including, NAMM Foundation, MusiCares, David Ellefson Youth Music Foundation as well as other Charities including Guitars For Vets & Cystic Fibrosis Foundation.
..How did Strüng start?
Strung was launched in 2016 by two touring musicians, Jenny Mann & Tim Barbour after spending over a decade on the road. Read the full story HERE
..Can I add multiple charms to one bangle?
Our bracelets are meant to be worn stacked so we do not offer multiple charms on our bangles. The more the merrier!
..How can I keep my jewelry looking new?
Our bracelets were made with love and we hope you treat yours the same way. Your Strung bracelets should be the last thing you put on and the first thing you take off! To keep your pieces looking rockin' follow these instructions:
- Apply beauty products such as perfume, lotions, oils, hairspray, etc. before putting on your bracelets as to not damage the finish
- Remove jewelry when bathing, washing dishes, swimming, washing hands, doing household chores, etc. Water can rust the finish and harsh chemical cleaners can be damaging.
- Protect jewelry from extreme temperatures, sunlight, chlorine & salt water as this will dull the appearance.
- We recommend removing your bracelets before physical activity and before going to bed.
We also sell a Strung Cleaning Cloth Here --> CLEANING CLOTH
..Do you wholesale?
Yes. Wholesale orders are welcome. Please contact us at partners@getstrung.com
..Do you ship Internationally?
Yes!!!
..I’m having trouble placing my order online; can you help?
Of course we can! Just email Customer Service at customerservice@getstrung.com . We usually reply within the hour.
..Did my order go through?
After placing your order, you will receive an order confirmation via email. This email will confirm all the details of your online order. Please note it could be in your spam box.
..How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email your jewelry should arrive in 1-3 business days.
..What is your return/exchange policy?
Click here to review our return policy.
..I am an artist interested in a Strüng endorsement. Who do I contact?
We are always looking for interesting and creative people to partner up with. Contact info@getstrung.com for more information.
..Tell me more about your Famous Artist Line, Strung Live ?
Strung Live bridges the gap between music, fashion and charity. Our one-of-a-kind, handcrafted pieces are made from used guitar strings that have been kindly donated by famous musicians. A percentage from each limited edition bracelet sold will be donated to music education for kids. Our mission is to foster and support the love of music in underprivileged communities. Wear your favorite rockstars’ strings around your wrist and help create the rockstars of the future!
..Will you be getting more Famous Artist Strings?
Of course!! We are always adding new strings, so make sure to check back often!
..Can I cancel my order?
Unfortunately once an order is placed into our system, we are not able to cancel it. However, you can return it upon receipt and in some cases it can be modified.
..I need help, Can I speak to someone?
We are available to chat with any questions on our website chat or via email info@getstrung.com