Return Policy

Items purchased online may be returned within 14 days of receipt.  Items must be unopened, and in new and unused condition or they will NOT be accepted.

Please send the items you’d like to return by an insured and traceable shipping method.  Items must be securely packaged in the same way they were received to prevent damage.  Please include your order number and contact information with your return.

 Items must be returned to the following address:

 Strung

Attention: Returns

PO Box 222093

Great Neck, NY 11022

 Returns will be processed within 5-10 business days during non-holiday periods.  You will be refunded the original amount of the item minus any shipping fees.

 Gift box orders are final sale. 

Damaged Items

We package items in the most safe and secure way to prevent damage during shipping.  In the unlikely event that your item has damage when you first receive it, you must contact us immediately.   All damaged items not claimed within five business days will not be exchanged or replaced.  You must save all packing materials and email a picture of the damaged items upon receipt to [email protected] in order to be considered for an exchange.

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